Effective Communication for Leaders

(Management & Leadership)

Outstanding Features

Communicate with clarity, build trust and get results. Supercharge your communication and influence skills with the tools needed to express yourself clearly, listen with empathy, and act with purpose to build positive working relationships that deliver the results you need in any encounter.

Course Overview

From managing client expectations to motivating an underperforming team member to influencing your boss, this course will give you the tools to communicate with clarity and impact, build relationships and get results. Discover the biology and psychology that underpins human communication to help you interpret what motivates others so you can speak to their needs.

Choose the most effective communication technique and medium for any context as you develop a deeper understanding of the people around you to successfully navigate complicated relationships. Along the way, create a map of your own communication gaps and develop a self-improvement plan with measurable objectives and accountability to begin building a more trusting team environment.

Target Audience

People in a leadership role at any level of the organization, including managers, supervisors, team leads, and anyone who needs to communicate clearly, be understood, and influence others to develop successful working relationships.

You Will Learn How to

Explain the purpose of human communication, particularly the distinction between transactional and transformational communication
Identify their own communication gaps and map the impact these gaps have had on key relationships in the workplace, at home, and throughout their life
Explain the difference between communication meant to inform, to influence, and to inspire, and determine which kind of communication to use in a given context
Practice effective, active listening and explain the importance of effective listening
Adapt their communication style for any audience, regardless of cultural, language, professional, or personal differences
Use Neuro-linguistic Patterning techniques to improve relationships with people with poor communication habits
Explain the importance of mindful use of body language and tone
Read non-verbal signals effectively to determine underlying motives, frustrations, or concerns which can be a barrier to effective communication
Adapt written communication styles for different mediums to achieve the most impact
Utilize new media effectively to communicate ideas to audiences of all sizes
Detect breakdowns in communication and take appropriate steps to mitigate them
Conduct difficult conversations with empathy and authenticity
Develop a plan to improve their own problematic communication styles, with clear goals, measurable outcomes, and a plan for accountability


Rebuilding the Foundation for Strong Communication

Why we Communicate

Understanding Others

Interpret body language, and learn to listen again so you can

Leading Humans – Reality-Grounded Communication Skills for Leaders

Verbal Communication

Written Communication

Reflections and Projections – Breaking Down Barriers to Communicate with Clarity

Crucial Conversations

Communicating in any Culture


Course Details

Day 1: Back to Basics – Rebuilding the Foundation for Strong Communication

Module 1: Why we Communicate

Purpose of human communication
Transactional and transformational communication
Challenging your choices – communicating with consciousness
The stakes of poor communication

Module 2: Understanding Others

Detecting communication breakdowns
The Four (or more?) Core Emotions
Body Language – What they’re really saying
Learning to listen again

Day 2: Leading Humans – Reality-Grounded Communication Skills for Leaders

Module 3: Verbal Communication

Word to the Wise – Choosing the right message for the right audience
What People Hear: Mastering tone and inflection
Idioms, metaphors, and more
Checking for understanding

Module 4: Written Communication

Learning your ABCs: Active. Brief. Clear.
Death by Email
Informal communication mediums – SMS, Instant Messenger, and more.
Documenting complex communications

Day 3: Reflections and Projections – Breaking Down Barriers to Communicate with Clarity

Module 5: Crucial Conversations

Giving and receiving feedback
Assumptions and Projections – How we create conflict out of thin air, and how to stop it
Right Fighting – The wrong way to win an argument

Module 6: Communicating in any Culture

Be your authentic self
Be present
Be approachable
Embrace the weirdness
Build on shared experiences


Participants will map out their own communication gaps, and develop a plan to improve these skills with measurable objectives and accountability to build a more trusting team environment.

Course Length

3 Days

Course Director

Cory Archibald


Upon completion, you will receive a Worley Academy Certificate of Completion

Course Schedule

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